Privacy Policy

This Privacy Policy describes how Hangry Joe's ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at meal-hangryjoes.top, place food orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

1. About Us

Hangry Joe's is a food business operating in the United States. We provide food ordering, delivery, and related services through our website and digital platforms. We take our responsibility to protect customer data very seriously and have implemented robust measures to ensure your personal information is handled lawfully and securely.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect from individuals who:

• Visit and browse our website at meal-hangryjoes.top
• Register for an account on our platform
• Place food orders through our website or associated platforms
• Subscribe to our newsletters, promotional offers, or loyalty programs
• Contact our customer service team via email, phone, or any other channel
• Participate in surveys, contests, or promotional campaigns we run
• Interact with our social media pages or digital advertising
• Apply for employment or partnership opportunities with us

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through our platform.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the information we may collect.

3.1 Personal Identification Information

When you register an account, place an order, or contact us, we may collect:

• Full name – to identify you and personalize your experience
• Email address – for order confirmations, communication, and marketing
• Phone number – for delivery coordination and customer support
• Billing and delivery address – to process and fulfill your food orders
• Date of birth – for age verification and personalized offers where applicable
• Account username and password – to maintain account security

3.2 Payment and Transaction Information

When you make a purchase through our platform, we collect transaction-related information, including:

• Payment card details (processed securely through PCI-DSS-compliant third-party payment processors — we do not store full card numbers)
• Billing address associated with your payment method
• Order history, including items purchased, order amounts, and timestamps
• Refund and dispute records where applicable

3.3 Usage and Behavioral Data

When you visit our website, we automatically collect certain technical and behavioral information, including:

• Pages visited and time spent on each page
• Links clicked and navigation paths through our website
• Search queries entered on our platform
• Cart activity, including items added or removed
• Referring URLs (the website you came from before visiting ours)
• Exit pages and session duration

3.4 Device and Technical Information

We collect technical data about the devices and browsers you use to access our services:

• IP address (Internet Protocol address)
• Browser type and version (e.g., Chrome, Firefox, Safari)
• Operating system and device type (desktop, mobile, tablet)
• Device identifiers and unique hardware identifiers
• Screen resolution and display settings
• Time zone and language settings
• Cookie identifiers and session tokens

3.5 Location Information

We may collect location data to facilitate food delivery and improve service accuracy:

• Delivery address provided by you at checkout
• Approximate geographic location inferred from your IP address
• Precise GPS location, only if you expressly grant permission through your browser or device settings

3.6 Communications and Customer Support Data

When you contact us or communicate with our team, we collect:

• Content of emails, chat messages, or support tickets you submit
• Records of phone calls (where legally permitted and disclosed)
• Feedback, reviews, and ratings you provide about our food or service
• Survey responses and promotional contest entries

3.7 Marketing and Preference Data

• Marketing preferences and communication opt-in/opt-out status
• Food preferences and dietary requirements you voluntarily share
• Loyalty program participation and rewards data
• Promotional code usage history

3.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you log in using a social media account or interact with our social pages)
• Third-party food delivery aggregators and platforms
• Analytics and advertising partners
• Payment processors and fraud prevention services

4. How We Use Your Information

We use the personal information we collect for a range of legitimate purposes directly related to providing and improving our food services. Specifically, we use your information to:

4.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including delivery coordination
• Create and manage your customer account
• Process payments and handle billing inquiries
• Send order confirmations, receipts, and delivery updates
• Resolve order issues, complaints, or refund requests
• Provide customer support and respond to your inquiries

4.2 Personalization and User Experience

• Personalize your browsing experience on our website
• Remember your preferences, saved addresses, and past orders
• Recommend menu items based on your order history and preferences
• Customize promotional offers relevant to your location and taste profile

4.3 Marketing and Communications

• Send promotional emails, newsletters, and special offer notifications (with your consent or as permitted by law)
• Administer loyalty programs, contests, and sweepstakes
• Deliver targeted advertising on our website and third-party platforms
• Conduct email marketing campaigns and measure their effectiveness

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyze website traffic patterns and user behavior to improve our platform
• Conduct market research and analyze food ordering trends
• Test new features, menu items, and website designs
• Monitor and evaluate the effectiveness of our marketing campaigns
• Generate aggregated, anonymized statistical reports for business planning

4.5 Legal Compliance and Security

• Comply with applicable federal and state laws and regulations
• Respond to lawful requests from law enforcement and government authorities
• Detect, prevent, and investigate fraudulent transactions or security breaches
• Enforce our Terms of Service and other legal agreements
• Protect the rights, property, and safety of our company, customers, and the public

5. Legal Basis for Processing (CCPA/CPRA Compliance)

As a business operating in the United States and serving California residents, we are subject to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. Under CCPA/CPRA, California residents have specific rights regarding their personal information, which are detailed in Section 9 of this policy.

We collect and process your personal information under the following legal justifications:

• Contract performance: Processing necessary to fulfill food orders and deliver services you have requested
• Legitimate business interests: Improving our services, preventing fraud, and conducting analytics
• Legal obligation: Complying with federal and state laws, tax requirements, and lawful government orders
• Consent: Marketing communications and non-essential cookies, where you have provided explicit consent

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertising.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, including maintaining your shopping cart and login session. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences, such as saved delivery addresses and language settings.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and track the effectiveness of our marketing campaigns across the web.

6.2 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings or our cookie consent management tool. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Additionally, you can opt out of certain third-party tracking and advertising cookies by visiting:

• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out

7. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

7.1 Service Providers and Business Partners

We engage trusted third-party service providers to help us operate our business and deliver services to you. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment processors: To securely process credit card and digital payment transactions
• Delivery and logistics partners: To coordinate and fulfill food delivery orders
• Cloud hosting and IT infrastructure providers: To securely store and manage our data systems
• Email and communication service providers: To send order confirmations, newsletters, and customer support responses
• Analytics providers: Such as Google Analytics, to analyze website usage and improve our services
• Marketing and advertising platforms: Such as Google Ads and Meta Ads, to run targeted advertising campaigns
• Fraud prevention and security services: To detect and prevent fraudulent transactions

7.2 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other legal agreements
• Protect our rights, property, or the safety of our customers or the public
• Respond to claims of infringement, fraud, or other illegal activity
• Cooperate with law enforcement agencies in the United States

7.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, sale of assets, restructuring, or other business transition, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and any changes to this Privacy Policy that may result.

7.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This information does not constitute personal data and is not subject to the restrictions in this Privacy Policy.

7.5 Consent-Based Sharing

With your express consent, we may share your information with additional third parties not described above, such as co-promotional partners or affiliate businesses. You will be clearly informed before any such sharing occurs, and you may withdraw your consent at any time.

8. Data Security

We take the security of your personal information seriously and have implemented comprehensive administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

8.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.
• PCI-DSS Compliance: Payment card data is processed through Payment Card Industry Data Security Standard (PCI-DSS) compliant payment processors. We do not store full payment card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate need to process such data. We enforce role-based access control policies.
• Data Minimization: We collect only the minimum amount of personal information necessary to fulfill the stated purposes.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and remediate potential security weaknesses.
• Secure Data Storage: Personal data is stored on secure servers with robust firewalls, intrusion detection systems, and regular data backups.
• Employee Training: Our staff receive regular training on data protection best practices and our internal privacy policies.

8.2 Data Breach Response

In the event of a data breach that may compromise the security of your personal information, we will:

• Promptly investigate the breach and take steps to contain and remediate it
• Notify affected individuals in accordance with applicable state data breach notification laws, including those of states such as California (California Civil Code § 1798.82), New York, and others
• Report the breach to relevant regulatory authorities as required by law
• Implement measures to prevent recurrence of similar incidents

Despite our best efforts, no security system is entirely impenetrable. We cannot guarantee the absolute security of your personal information, and you share data with us at your own risk. We encourage you to use strong, unique passwords and to keep your account credentials confidential.

9. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable United States privacy laws, including the CCPA/CPRA for California residents and equivalent laws in other states.

9.1 Right to Know and Access

You have the right to request information about the personal data we have collected about you, including:

• The categories of personal information collected
• The specific pieces of personal information we hold about you
• The purposes for which your information was collected or used
• The categories of third parties with whom your information was shared
• The sources from which your personal information was collected

9.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. Upon receiving a verified correction request, we will update your information in our records within a reasonable time frame.

9.3 Right to Deletion

You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions. We may retain data where necessary to:

• Complete a transaction or provide a service you requested
• Detect and prevent security incidents or fraud
• Comply with legal obligations or exercise legal claims
• Engage in public interest research or statistical analysis

9.4 Right to Opt Out of Sale or Sharing

Under CCPA/CPRA, you have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. While we do not sell your personal information in the traditional sense, certain advertising practices may constitute "sharing" under CPRA. You may exercise this right by contacting us at [email protected] or through our cookie management tool.

9.5 Right to Data Portability

You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format, allowing you to transmit that information to another service provider where technically feasible.

9.6 Right to Limit Use of Sensitive Personal Information

Under CPRA, you have the right to limit the use and disclosure of sensitive personal information (such as payment card data, precise geolocation, or health-related information) to what is necessary to perform the services you have requested.

9.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge different prices, provide a lower quality of service, or suggest that you will receive a lower standard of service as a result of exercising your rights.

9.8 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: meal-hangryjoes.top

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you in writing. We may need to verify your identity before processing your request to ensure the security of your information.

9.9 Authorized Agent

California residents may designate an authorized agent to submit privacy requests on their behalf. The authorized agent must provide written proof of authorization, and we may still require verification of the consumer's identity directly in certain circumstances.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When your personal information is no longer required, we will securely delete or anonymize it so that it can no longer be associated with you. Where deletion is technically impractical for certain operational reasons, we will ensure the data is isolated and protected from further active processing.

11. Children's Privacy

Our website and food ordering services are intended exclusively for users who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506.

We also do not knowingly collect personal information from individuals between the ages of 13 and 17 without appropriate parental or guardian consent, in compliance with the CPRA's provisions regarding minors.

If you are under 18 years of age, please do not use our services or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12. International Data Transfers

Hangry Joe's is based in the United States, and your personal information is primarily processed and stored on servers located within the United States. However, some of our third-party service providers, technology partners, and cloud infrastructure providers may operate in other countries, which means your personal information may be transferred to, stored in, or processed in countries outside of the United States.

When we transfer personal information internationally, we take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law. These measures may include:

• Entering into data processing agreements with third-party service providers that include appropriate data protection terms
• Utilizing standard contractual clauses or other legally recognized transfer mechanisms where applicable
• Ensuring that recipient countries provide an adequate level of data protection

By using our services, you acknowledge and consent to the transfer of your personal information to countries that may have different data protection laws than your country of residence, including the United States.

13. California Privacy Rights — Additional Disclosures

If you are a California resident, the CCPA/CPRA grants you specific rights and requires us to provide additional disclosures. In the preceding 12 months, we have collected personal information falling into the following categories as defined by the CCPA:

• Identifiers (e.g., name, email address, phone number, IP address)
• Categories of personal information described in California Civil Code § 1798.80(e) (e.g., payment card information)
• Commercial information (e.g., order history and purchasing behavior)
• Internet or other electronic network activity information (e.g., browsing history, cookie data)
• Geolocation data (approximate and, where consented, precise location)
• Inferences drawn from personal information to create a profile about your preferences

We collect personal information for the business purposes described in Section 4 of this policy. We do not sell personal information as defined under CCPA. For questions about your California privacy rights, please contact us at [email protected].

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals websites not to track your online activity. Currently, our website does not respond to DNT signals as there is no universally accepted standard for how such signals should be interpreted or honored. However, you can manage your tracking preferences through our cookie consent tool and browser settings, as described in Section 6 of this policy.

15. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, and services that are not owned or controlled by Hangry Joe's. This Privacy Policy applies solely to information collected by us through our own website and services.

We are not responsible for the privacy practices or content of third-party websites. We strongly encourage you to review the privacy policies of any external sites you visit through links on our website. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

16. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law or this Privacy Policy, we encourage you to first contact us directly at [email protected] so that we can attempt to resolve your concerns.

If you are a California resident and remain unsatisfied with our response, you have the right to file a complaint with:

You may also file a complaint with the Federal Trade Commission (FTC) if you believe your consumer rights have been violated under the FTC Act:

Residents of other states may contact their respective state attorney general's office or consumer protection agency for guidance on filing privacy-related complaints.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website announcing the changes
• Send an email notification to registered users if the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

For requests to access, correct, delete, or otherwise exercise your privacy rights as described in Section 9, please include your full name, email address associated with your account, and a clear description of your request. We may need to verify your identity before processing certain types of requests to protect the security of your personal information.